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Scheduler(Call Center)

Job Description


Next Day Blinds is the leading provider of premium-quality window coverings in the Washington - Baltimore area. Established in 1993, the company brought unheard-of speed and uncompromising customer service to the world of window coverings. Next Day Blinds offers a wide range of Great Windows brand blinds, shades and shutters, each one made to order in the company's state-of-the-art factory in Jessup, Maryland. All Next Day Blinds window coverings are fully custom, meaning they are individually crafted to the exact size measured, using premium-quality materials, and constructed for optimum appearance, performance and durability.

The Scheduler is responsible for answering incoming calls from customers to schedule In Home sales appointments, provide guidance on product and services, and assist with resolving customer issues. The overall expectation of the Scheduler is to accommodate customers by delighting our customers with a uniquely superior experience that will exceed their needs.

ROLE PRIORITIES

  • Answer incoming calls from external customers and schedule them with sales consultants.
  • Keep schedule updated in live time.
  • Make outbound calls to customers to confirm appointment timeframe, provide driving directions and resolve scheduling issues.
  • Answer emails from internal and external customers.

ESSENTIAL DUTIES & SPECIFIC RESPONSIBILITIES:

  • Answering incoming calls from external customers providing exceptional customer service by scheduling appointments for date and time customers are requesting.
  • Having knowledge of Next Day Blinds products and services.
  • Make outbound calls to external customers to confirm appointments.
  • Answer emails from external customers to resolve customer request.

NDB COMPETENCIES BY POSITION:

  • Communicates Effectively
  • Maximizes Team Performance
  • Drives for Results
  • Develops Self

SPECIFIC KNOWLEDGE/SKILL REQUIREMENTS:

  • Knowledge and understanding of call center operations
  • Strong interpersonal communication skills
  • Ability to de-escalate while remaining poised under pressure
  • Must be able to multi-task well and handle changes in a positive manner
  • Have a good understanding of the areas we cover and know local directions.

Next Day Blinds is the leading provider of premium-quality window coverings in the Washington - Baltimore area. Established in 1993, the company brought unheard-of speed and uncompromising customer service to the world of window coverings. Next Day Blinds offers a wide range of Great Windows brand blinds, shades and shutters, each one made to order in the company's state-of-the-art factory in Jessup, Maryland. All Next Day Blinds window coverings are fully custom, meaning they are individually crafted to the exact size measured, using premium-quality materials, and constructed for optimum appearance, performance and durability. Since the company is vertically integrated with manufacturing, sales, installation and service all in-house, the entire process can be completed faster than anyone else in the market.

Benefits:At Next Day Blinds, we understand that our employees work hard so we offer a generous benefits package as well as ongoing opportunities to develop your skills and expand your potential.

Benefits include:

  • Medical and dental insurance.
  • 401(k) retirement plan with discretionary match.
  • Flexible Spending Plans.
  • Life insurance.
  • Supplemental Insurance.
  • Paid Time Off (PTO)