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Customer Service Representative

Next Day Blinds, is looking for a Customer Service Representative who will be responsible for answering incoming calls from customers to schedule new installation appointments, service appointments, provide guidance on product and services, and assist with resolving customer issues. The overall expectation of the customer service representative is to provide superior service and generate brand loyalty by anticipating the needs of customers.

Job Type: Full-Time

Required education:

  • High School Education or GED equivalent

Required experience:

  • At least 2 to 3 years of Call Center, Dispatch or Customer Service experience.

Required Skills/Specific Knowledge:

  • Answering incoming calls from internal and external customers providing exceptional customer in a high-volume call center environment
  • Provide first rate service in a customer-centric environment by assisting customers with inquiries while providing consultative support and recommendations
  • Ensure customer inquiries are successfully resolved through the use of multiple customer support tools
  • Identify and evaluate opportunities to increase customer retention and satisfaction
  • Must have excellent writing and grammatical skills, as this representative will be responding to customers through e-mail

Competencies needed to succeed

  • Communicates in a professional, positive and respectful manner both verbally and in writing
  • Demonstrates team spirit and enthusiasm
  • Comfortable multitasking and delivers accurate and thorough work
  • Organized and task oriented and works closely with supervisor
  • Knowledge and understanding of call center operations
  • Strong interpersonal communication skills
  • Ability to de-escalate while remaining poised under pressure
  • Must be able to multi-task well and handle changes in a positive manner
  • Bilingual a plus

Next Day Blinds is the leading provider of premium-quality window coverings in the Washington - Baltimore area. Established in 1993, the company brought unheard-of speed and uncompromising customer service to the world of window coverings. Next Day Blinds offers a wide range of Great Windows brand blinds, shades and shutters, each one made to order in the company's state-of-the-art factory in Jessup, Maryland. All Next Day Blinds window coverings are fully custom, meaning they are individually crafted to the exact size measured, using premium-quality materials, and constructed for optimum appearance, performance and durability. Since the company is vertically integrated with manufacturing, sales, installation and service all in-house, the entire process can be completed faster than anyone else in the market.

Benefits: At Next Day Blinds, we understand that our employees work hard so we offer a generous benefits package as well as ongoing opportunities to develop your skills and expand your potential.

Benefits include:

  • Medical and dental insurance.
  • 401(k) retirement plan with discretionary match.
  • Flexible Spending Plans.
  • Life insurance.
  • Supplemental Insurance.
  • Paid Time Off (PTO)